Director of Product Management, Customer Experience
Core
Lead product initiatives and define the vision for LLM-based customer experience tools within the Coupang App, partnering with ML and engineering teams to build scalable infrastructure for training, fine-tuning, and deploying large language models.
Role type
Director of Product Management (AI/LLM)
Builds
AI-powered tools that automate and personalize the customer journey, from account sign-up to purchase completion.
Domain
E-commerce, Generative AI, Large Language Models (LLMs)
Deliverable
production ML models | product features
Required skills
Product management, AI/ML product strategy, LLMs and generative models, prompt engineering, model fine-tuning, A/B testing, reinforcement learning, causal inference, privacy and ethical AI governance
Preferred skills
Experience scaling AI products, deep understanding of evaluation metrics, industry trend monitoring
Technologies
LLMs, generative models, experimentation frameworks
Responsibilities
Lead end-to-end product development from ideation to launch, partner with ML teams on infrastructure, collaborate with design on UX guidelines, drive experimentation and optimization, ensure compliance with data governance standards, monitor emerging technologies
Seniority
Director, strategic leadership with hands-on technical partnership
