[쿠팡] CS 프로세스 및 시스템 기획 (경력 5년 이상)
Core
Designing and optimizing CS escalation processes and systems to improve customer service efficiency and decision-making.
Role type
Senior CS Process & System Planner (Data & AI focus)
Builds
CS operational workflows, automated reporting systems, and AI-driven process improvements
Domain
E-commerce / Customer Service Operations / Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, Python, Generative AI (LLM) application, Data analysis, Project planning, Process optimization
Preferred skills
AI Agent/RAG implementation, Power BI/Tableau, Workflow automation platforms (Power Automate/Zapier)
Technologies
SQL, Python, OpenAI, Claude, Gemini, Power BI, Tableau, Power Automate, Zapier
Responsibilities
Analyze customer service data to identify improvement opportunities, Plan and execute data-driven projects, Extract and analyze data using SQL/Python for operational reporting, Design and implement generative AI workflows for automation
Seniority
Senior, hands-on IC