[쿠팡] CS Specialist (데이터 분석 & AI)
Core
Data analysis and AI operations for in-house customer service (Counie) team, focusing on efficiency, automation, and decision-making.
Role type
Senior IC data analyst & AI engineer (customer service operations)
Builds
AI-driven CS workflows, automated solutions, and data analytics dashboards for customer service operations
Domain
E-commerce / Customer Service / Generative AI
Deliverable
production ML models
Required skills
SQL, Generative AI, LLMs (OpenAI, Claude, Gemini), AI Agent, RAG, Data Visualization, Business Insight Derivation, Technical Collaboration
Preferred skills
Log/Event Analysis, System Automation, Low-code (n8n/Zapier), JavaScript/Python
Responsibilities
Extract and analyze business data using SQL; Identify and plan solutions for CS operational efficiency using Generative AI; Design and operate automated workflows using LLMs; Improve operational processes and develop services using AI Agent and RAG technologies; Analyze AI solution performance and enhance data-driven decision-making systems.
