Sr IT Desktop Support Specialist
Core
Provide day-to-day technical support for end-user hardware, software, and network systems, including onboarding/offboarding and device management.
Role type
Senior IT Desktop Support Specialist
Builds
Internal IT infrastructure and user support services for aerospace and defense teams
Domain
Commercial aerospace and defense
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop imaging, device management solutions, hardware administration, identity management, compliance procedures (SOX, ISO), documentation creation, training delivery
Preferred skills
Technical degree, computer support certifications, ability to lift IT equipment
Technologies
Desktop imaging tools, device management solutions, cloud-based systems, internal systems software
Responsibilities
Install, configure, and troubleshoot desktop systems, workstations, servers, and printers; maintain file and data integrity for traditional and cloud-based systems; execute onboarding/offboarding procedures including account preparation and hardware reissuing; deploy and maintain computer and device management software; create internal procedure documentation and client-facing help guides; provide occasional training for new hires and projects; support compliance requirements; assist office-based and remote personnel
Seniority
Senior, hands-on IC