客户服务与运营-中国广告产品
Core
Define and achieve customer experience metrics for the commercial risk control process, utilizing efficient tools and scientific strategies to enhance client experience.
Role type
Senior Operations Specialist (Customer Experience & Risk Control)
Builds
Customer experience optimization tools and risk control strategies
Domain
Advertising technology / Commercial risk management
Deliverable
product features
Required skills
Data analysis, Systematic problem solving, Cross-functional collaboration, Business scenario understanding, Metric definition
Preferred skills
User experience management, Product management, Operations management
Responsibilities
Define and track customer experience metrics for risk control; Analyze data fluctuations to identify issues and opportunities; Collaborate with product and R&D teams to iterate solutions; Optimize full-link experience based on pain point analysis.
