Customer Success Operations Specialist
Core
Operational backbone of Customer Success team ensuring customer satisfaction, adoption, and account health through data analysis and support management.
Role type
Customer Success Operations Specialist
Builds
Customer success metrics dashboards, adoption insights, and operational workflows
Domain
SaaS / Customer Success
Deliverable
dashboards & analysis
Required skills
Data analysis, CRM management, ticketing systems, account administration, report generation, user access management, process documentation
Preferred skills
SaaS operations experience, stakeholder collaboration, problem-solving
Responsibilities
Monitor and analyze client usage data to identify adoption trends and risks; Respond to and resolve customer support tickets; Maintain and update customer health dashboards and account records; Create and manage user accounts and permissions; Collaborate with Account Managers to improve engagement and flag churn risks
Seniority
Mid-level, hands-on IC
