Delivery Center Manager| Manager DTS
Core
Manage outsourced service delivery operations, data processing, and quality controls for clients while leading a multidisciplinary team in a delivery center. (via careerplan.io/jobs/764235WD-delivery-center-manager-manager-dts-at-pwc)
Role type
Senior IC delivery center manager
Builds
Outsourced service delivery operations and data processing workflows
Domain
Professional services / Managed Services / BPO
Required skills
Delivery center management, team leadership, performance metrics management, stakeholder management, process improvement, IT service management, project management, agile methodologies, strategic partnerships
Preferred skills
Cloud platforms (AWS, Azure, GCP), regulated environments, NPS/CSAT management
Technologies
ITIL, Scrum, SAFe, PMP, AWS, Azure, GCP
Responsibilities
Ensure delivery center results align with defined goals and manage KPIs including revenue, resource allocation, compliance, and quality; Lead and develop teams, implement training plans, and manage talent retention; Measure stakeholder satisfaction and present improvement initiatives; Strengthen partnerships with local universities for talent attraction; Identify process optimization opportunities and implement industry frameworks.
Seniority
Senior, hands-on IC