Manager, Delivery - Forward Deployed Squads (CXAI)
Core
Lead forward-deployed squads to ideate, discover, build, and implement scalable digital innovation solutions for CX Operations within BPO and external client spaces.
Role type
Manager, Delivery (Forward Deployed Squads)
Builds
Digital innovation solutions for CX Operations (POC and Pilot stages)
Domain
Customer Experience (CX) / Business Process Outsourcing (BPO) / AI Transformation
Deliverable
product features
Required skills
Project management, Product management, Team leadership, Stakeholder management, Technical problem solving, Agile/Scrum methodology, Client relationship management, Strategic planning, Ambiguity navigation, AI tool utilization
Preferred skills
CX domain expertise, AI transformation experience, Consultancy background, Agile transformation experience, PMP/CSM/CSPO certifications
Technologies
FueliX, AI tools, Third-party partner product solutions
Responsibilities
Lead multidisciplinary squads in discovery and delivery; Own POC-to-Pilot lifecycle; Track metrics and scaling opportunities; Create holistic project plans; Translate open-ended asks into action plans; Manage client accounts and relationships; Conduct workshops to align stakeholders; Mentor team members.
Seniority
Manager, hands-on IC with team leadership
