Customer Success Manager, General Manufacturing
Core
Manage a portfolio of manufacturing customer accounts, driving digital transformation adoption and ensuring contract renewals.
Role type
Senior Customer Success Manager (Manufacturing)
Builds
Customer adoption of AI-native manufacturing software (Tulip)
Domain
Manufacturing / Industrial Software
Deliverable
production ML models
Required skills
Account management, SaaS customer success, manufacturing operations change implementation, executive presentation, cross-functional coordination, ROI tracking
Preferred skills
MBA/Masters, German language proficiency
Technologies
Tulip platform
Responsibilities
Manage customer account health and usage relative to digital transformation, Guide customers to improve operations through digitization, Act as a trusted partner for contract renewals and commercial expansion, Coordinate across internal teams (Support, Product, Sales), Build and improve internal Customer Success processes