Customer Success Manager Houston - US)
Core
Manage a portfolio of energy clients in North America, driving adoption, engagement, and retention of commodity and maritime intelligence solutions.
Role type
Customer Success Manager (Energy)
Builds
Kpler's commodity and maritime intelligence platforms
Domain
Energy, Commodities, Maritime
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, client onboarding, engagement strategy, data analytics, Salesforce, cross-functional collaboration, risk mitigation
Preferred skills
Energy research workflows, commodity tracking data, Python, APIs
Technologies
Salesforce, Excel, Python, APIs
Responsibilities
Build and nurture strong client relationships across the lifecycle; Deliver seamless onboarding experiences; Develop tailored engagement strategies to drive adoption; Provide expert support via email, calls, and meetings; Monitor client usage and business outcomes; Partner with Sales to identify expansion opportunities; Collaborate with Product and Engineering to translate feedback into improvements; Maintain accurate client records in Salesforce; Proactively identify and address retention risks; Share customer insights to inform product development.
Seniority
Mid-level, hands-on IC
