HiAgent资深技术支持专家-火山引擎
Core
Senior technical support expert for large model products, handling L2 support, troubleshooting system anomalies, and driving product iteration based on customer feedback.
Role type
Senior IC technical support engineer (large models)
Builds
Large model products (Coze, Dify) and cloud-native infrastructure
Domain
Cloud computing + Large Language Models (LLM)
Deliverable
production ML models
Required skills
Cloud-native operations, Docker, Kubernetes, Linux, complex troubleshooting, LLM concepts, Prompt tuning, RAG knowledge base construction
Preferred skills
Team management, mentoring, cross-functional coordination
Technologies
Docker, K8s, Linux, Coze, Dify
Responsibilities
Respond to and resolve L2 technical issues and system anomalies, provide professional product training to customers, collaborate with R&D to drive product optimization, guide new team members, and optimize support processes.
Seniority
Senior, hands-on IC with team guidance
