Customer Engineer
Core
Post-sale technical support for ML/AI customers on the Anyscale platform, focusing on onboarding, adoption, and troubleshooting complex distributed computing issues.
Role type
Senior Customer Engineer (Technical Support)
Builds
Anyscale platform (Ray-based distributed computing for ML/LLM)
Domain
Machine Learning / Distributed Systems / Cloud Infrastructure
Deliverable
client delivery
Required skills
troubleshooting complex technical issues, end-to-end issue ownership, cross-functional collaboration with engineering, technical advisory, stakeholder management, documentation of playbooks, feedback loop for product improvement
Preferred skills
Ray framework, MLOps platforms, container orchestration (Kubernetes), infrastructure as code (Terraform), CI/CD tools
Technologies
Ray, AWS/EKS, GCP/GKE, Azure/AKS, Kubernetes, Terraform, Github Actions
Responsibilities
Resolve customer issues and drive platform adoption, act as technical advisor and internal champion, own issues from triage to resolution, participate in follow-the-sun support model, track bugs and feature requests, contribute to internal tools and documentation, collaborate with product/engineering to improve experience, build relationships with technical stakeholders
Seniority
Mid-Senior, hands-on IC
