Business Administration Hub Team Lead
Core
Lead a team of 25 Business Administrators to deliver high-quality, customer-focused internal firm services and operational support.
Role type
Senior Associate Team Lead (Business Administration)
Builds
Internal firm services, operational support workflows, and service delivery for PwC Ireland
Domain
Professional Services / Internal Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, stakeholder management, process improvement, capacity planning, ServiceNow management, change management
Preferred skills
AI-enabled solutions, innovation, inclusive team culture, performance management
Technologies
ServiceNow, AI tools
Responsibilities
Provide day-to-day leadership and oversight for a team of approximately 25 Business Administrators; Act as coach to an allocation of approximately 8-9 coachees; Oversee ServiceNow ticket queues and support efficient delivery of Director and business requests; Monitor service delivery and operational trends to identify efficiency opportunities; Drive continuous improvement initiatives and process automation; Manage holiday requests and sick leave to ensure business continuity.
Seniority
Senior Associate, hands-on IC with people management
