Engagement & Complaints Representative
Hybrid
Core
Assess and respond to public complaints and enquiries regarding building and construction standards while educating businesses on legislative obligations.
Role type
Customer service and complaints handling representative
Builds
Fair, safe, and equitable marketplace for the building and construction industry
Domain
Government regulation / Building and construction
Deliverable
client delivery
Required skills
Complaints handling, dispute resolution, regulatory compliance, legislative interpretation, stakeholder communication, data analysis
Preferred skills
Experience in customer service, insurance, banking, or local government
Technologies
Databases and administrative technologies
Responsibilities
Manage customer expectations, resolve disputes, apply legislation and policies, support team operations
Seniority
Individual Contributor