IT Helpdesk Specialist
Core
First-level IT support for business users, handling hardware/software issues, equipment setup, and user administration.
Role type
IT Helpdesk Specialist (Level 1 Support)
Builds
IT service delivery and user support for PwC Kazakhstan employees
Domain
IT Operations / Enterprise Services
Deliverable
client delivery
Required skills
troubleshooting, hardware/software installation, user administration, documentation, end-user training, supplier communication
Preferred skills
Microsoft Desktop OS, MS Office (Word, PowerPoint, Excel), Android/iOS understanding
Technologies
ServiceNow, Active Directory, Microsoft Desktop OS, MS Office, Android, iOS
Responsibilities
Solve software and hardware problems, maintain user requests in help desk system, escalate infrastructure issues, prepare and maintain IT equipment, update local IT procedures, provide end-user training, manage user administration in AD and other systems, communicate with suppliers and internal teams
Seniority
Individual Contributor, Entry to Mid-level
