Senior Customer Solutions Engineer, Streaming Media - Mandarin Speaking
Core
Senior technical advisor and architect for Fastly's edge cloud platform, serving as the primary contact for large streaming media clients to drive adoption, resolve escalations, and champion customer needs.
Role type
Senior Customer Solutions Engineer (Streaming Media)
Builds
Customer success strategies, technical implementations, and long-term relationships for key streaming media accounts
Domain
Internet infrastructure / CDN / Streaming Media
Deliverable
client delivery
Required skills
HTTP, TCP, TLS, DNS, VCL, Varnish, *nix OS, HLS, DASH, network management, scripting
Preferred skills
Pre-sales or post-sales experience, relationship building, project management
Technologies
Fastly, Varnish, VCL, HTTP, TCP, TLS, DNS, *nix, HLS, DASH
Responsibilities
Act as resident Fastly architect and extension of customer technical teams; Develop technical relationships with multiple customer contacts; Post sales implementation of Fastly products including logging and VCL coding; Identify key challenges and develop solutions; Partner with Sales and Account Management to improve product utilization; Mentor new Cloud Engineers; Represent accounts internally to management; Handle customer escalations and support requests.
Seniority
Senior, hands-on IC with mentorship responsibilities
