Senior Customer Solutions Engineer
Core
Act as the primary technical contact and trusted advisor for Fastly's largest streaming media customers, serving as an extension of their technical teams to drive product adoption and resolve complex infrastructure challenges.
Role type
Senior Customer Solutions Engineer (Streaming Media)
Builds
Customer success and technical adoption of Fastly's edge cloud platform for streaming media workloads
Domain
Internet infrastructure / CDN / Streaming Media
Deliverable
client delivery
Required skills
Cloud architecture, System architecture, Networking protocols (HTTP, TCP, TLS, DNS), Scripting (VCL, Varnish), Linux administration, Streaming workflows (HLS, DASH), Account management strategy, Technical mentorship
Preferred skills
Pre-sales or Post-sales experience, Professional Services background, Organizational and project management
Technologies
Fastly, Varnish, VCL, Linux, HTTP, TCP, TLS, DNS, HLS, DASH
Responsibilities
Develop technical relationships with multiple customer contacts to understand their infrastructure and problems; Post sales implementation of Fastly products including logging endpoints and VCL coding; Identify key challenges across an account and develop balanced solutions; Partner internally to provide comprehensive ticket escalation and support; Advocate for customers within Fastly to track account health and drive mutually beneficial solutions; Mentor new Cloud Engineers to strengthen technical expertise; Represent assigned accounts with internal management regarding risks and opportunities; Collaborate with Sales and Account Management to improve customer implementation and utilization.
Seniority
Senior, hands-on IC with mentorship responsibilities
