Network Support Engineer
Core
Steward of service quality for Fastly's Edge Cloud Platform, distilling monitoring data into actionable events to ensure resilience for strategic enterprise accounts and high-profile digital partners.
Role type
Senior Network Support Engineer (NOC/High-scale support)
Builds
Fastly Edge Cloud Platform (CDN/Edge computing)
Domain
Internet infrastructure / CDN / Edge Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Network protocols debugging, Linux environments, distributed system infrastructure, high-pressure live event monitoring, technical communication, multitasking
Preferred skills
ITIL or ISO 20000:1 service management, Python or Go scripting, CDN or edge cloud industry experience
Technologies
Fastly Observability platform, cURL, traceroute, MTR, fastlystatus.com
Responsibilities
Distill high-velocity monitoring data into actionable events for strategic accounts; Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events; Manage administrative updates and coordination via fastlystatus.com; Advocate for strategic customers during maintenance planning; Partner with incident commanders during acute platform disruptions; Drive continuous improvement by developing shared customer runbooks; Lead transition from incident response to problem management; Work with Advanced Professional Services to identify platform gaps; Manage customer CDN configurations; Help scale proactive support capabilities
Seniority
Senior, hands-on IC
