Senior Solutions Engineer
Core
Pre-sales Solutions Engineer acting as a trusted advisor to define and demonstrate the value of Fin's AI Customer Agent platform across the sales cycle.
Role type
Senior Solutions Engineer (Pre-Sales)
Builds
Proof of Concepts (POCs), technical solution reviews, and value-based demonstrations for C-Level stakeholders.
Domain
AI Customer Service / SaaS
Deliverable
product features
Required skills
Technical discovery, C-Level relationship management, POC design and leadership, RFP management, security question handling, cross-functional collaboration with Product/Engineering, translating complex business challenges into tailored solutions.
Preferred skills
Independent problem solving, time management, empathy, curiosity, process improvement.
Technologies
Fin AI Agent platform, Intercom help desk, Claude Code, AI tools.
Responsibilities
Lead technical discovery to identify customer needs; Deliver pre-sales experiences by articulating Fin's value; Conduct solution reviews and in-depth technical sessions; Design and lead tailored Proof of Concepts (POCs); Serve as primary resource for RFPs and security questions; Collaborate with Product and Engineering to represent the customer voice; Continuously improve Solutions Engineering processes and playbooks.
Seniority
Senior, hands-on IC