Team Lead - Evaluation & Investigation Search Operations - Kuala Lumpur
Core
Leading and managing a local search operation team to manually evaluate search queries and results, ensuring quality, policy compliance, and user experience alignment for TikTok's search products.
Role type
Senior Team Lead, Search Operations & Quality Management
Builds
Search quality assurance processes, policy localization, and team performance metrics
Domain
Internet / Search Technology / Online Safety
Required skills
Team leadership, Quality management, Data analysis, Policy interpretation, Cross-functional collaboration, SOP optimization, Training & coaching, Performance management, Process localization, Stakeholder management
Preferred skills
Search engineering knowledge, Online safety expertise, Cross-market experience, High-tempo adaptability, Emotional resilience
Technologies
Search engines, BPO management tools, Data analysis frameworks
Responsibilities
Lead, manage, recruit, and develop the local search operation team; Ensure service delivery aligns with core values and policies; Perform policy localization, quality assurance, RCA, and data analysis; Optimize workflows and SOPs for productivity and efficiency; Collaborate with product and R&D teams to improve search strategies; Train BPO sites on new projects; Promote inclusion and foster an open communication culture.
Seniority
Senior, hands-on IC with people management focus
