大模型服务支持工程师-火山引擎
Core
Provide post-sales support for enterprise clients using large model products (Volcengine Ark/Coze), resolving technical issues and driving service innovation.
Role type
Senior IC large model service support engineer
Builds
Large model product services for enterprise clients
Domain
Cloud computing + Large Language Models (LLMs)
Deliverable
client delivery
Required skills
API testing, Python/Go/Java, Linux, Prompt tuning, RAG, FunctionCall, SFT
Preferred skills
Machine learning platform expertise, ACP/RHCE/HCIE/CKA certifications
Responsibilities
Resolve product consultation, operation guidance, and exception troubleshooting for clients; Collect and analyze user feedback to drive product optimization; Collaborate with technical experts/R&D on complex issues; Design post-sales service strategies for the large model domain.
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