End User Support Engineer
Core
Deliver high-quality technical support to end users, managing helpdesk operations, troubleshooting incidents, and driving AI adoption to improve services.
Role type
Senior IC End User Support Engineer
Builds
Reliable technology environment enabling firm employees and business activities
Domain
Financial services / IT Infrastructure
Deliverable
production ML models
Required skills
Enterprise IT support, troubleshooting, analytical problem-solving, AI prompt engineering, Windows infrastructure, PC hardware, mobile technologies, ITIL processes
Preferred skills
Financial-services environment experience, trade floor support, ITIL certification
Technologies
Microsoft Windows, DNS, DHCP, TCP/IP, Microsoft Office, Citrix, RSA, Bloomberg, BES, Microsoft Intune, Android, iOS, Cisco IP phones, Webex
Responsibilities
Deliver technical support to end users, support daily helpdesk operations, manage high-priority incidents, troubleshoot technical issues, develop technical documentation, identify process gaps and automation opportunities, contribute to IT projects
Seniority
Mid-level, hands-on IC