技术支持专家 - 飞书
Core
Provide technical support and solutions for enterprise customers using Feishu's AI collaboration platform, while participating in internal AI efficiency development.
Role type
Senior Technical Support Engineer (AI/SaaS)
Builds
Enterprise collaboration tools and AI features for Feishu
Domain
Enterprise SaaS / AI / Collaboration
Deliverable
client delivery
Required skills
OS/network/database fundamentals, log retrieval and analysis, requirement mining, data analysis, Web/frontend/mobile development, enterprise SaaS experience, AI coding tools (Claude/Codex/TRAE)
Preferred skills
English proficiency
Responsibilities
Respond to and resolve customer technical issues, provide technical solutions for external clients, analyze user feedback to drive product optimization, develop internal AI tools to improve team efficiency
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