Knowledge Quality Lead (m/f/d)
Core
Ensuring the quality and scalability of the operational knowledge base to transform resolved customer issues into reusable standards for healthcare software solutions.
Role type
Knowledge Quality Lead
Builds
Knowledge management systems, decision trees, runbooks, and standardized support processes.
Domain
Healthcare (eHealth) / IT Services / Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Knowledge management, content quality assurance, process definition and governance, knowledge system implementation, organizational change management, KPI management
Preferred skills
AI-supported systems, retrieval architectures, ITSM platforms
Technologies
AI-supported systems, retrieval architectures, ITSM platforms
Responsibilities
Manage knowledge management system selection, configuration, rollout, and adoption; Define binding processes for knowledge document creation, review, and maintenance; Translate resolved support cases into knowledge articles and runbooks; Introduce new working methods through onboarding and training; Identify process deviations and enforce corrective measures; Manage key success metrics including knowledge reuse rate and time-to-knowledge.
Seniority
Senior, hands-on IC
