National Account Manager - OBC
Core
Lead customer retention and churn reduction strategies for a national portfolio of Mid-Market customers in the telecommunications sector.
Role type
Senior National Account Manager (B2B)
Builds
Tailored ICT solutions and retention initiatives for high-value at-risk accounts
Domain
Telecommunications / ICT
Required skills
B2B sales, account management, customer retention, channel partner management, C-level stakeholder engagement, commercial acumen, data analysis, Salesforce proficiency
Preferred skills
Experience with Business Centres, Value-Added Resellers, or Systems Integrators
Responsibilities
Design and execute targeted retention strategies to reduce churn, identify and manage port-out threats, partner with and coach Business Centre partners, build relationships with customers and executive stakeholders, collaborate on whole-of-business ICT solutions, analyze customer data and retention trends
Seniority
Senior, hands-on IC