CST - Executive/Associate - Paytm Travel (Flights)
Core
Ensure exceptional customer service and handle escalated issues for customers booking flights through the Paytm Travel platform.
Role type
Associate Customer Experience Specialist (Flights)
Builds
Customer support operations for flight bookings
Domain
Travel / Aviation
Deliverable
client delivery
Required skills
GDS tools (Amadeus, Galileo), ticketing management, refunds processing, cancellation handling, reissue operations, PNR checks
Preferred skills
Experience in flights or aviation industry
Responsibilities
Handle escalated customer issues and complex inquiries across phone, email, chat, and social media; Identify and address trends in customer complaints and feedback; Implement process improvements to enhance team productivity and customer satisfaction; Collaborate with product, engineering, growth, and finance departments to resolve customer issues.