Customer Success Manager
Core
Senior Customer Success Manager driving profitable annual contract revenue, upsells, renewals, and market share growth for Enterprise customers in the payment and crypto industry.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Elliptic solution and service portfolio for financial institutions and crypto businesses
Domain
Fintech / Cryptocurrency / Payments
Deliverable
client delivery
Required skills
Enterprise account management, SaaS sales methodologies, data flow diagram analysis, customer usage data analysis, commercial proposal development, stakeholder relationship management, churn mitigation, cross-functional collaboration
Preferred skills
AML/KYC and Forensics knowledge, compliance workflow familiarity, digital assets and crypto economy expertise, emerging technology adoption
Technologies
AI tools, data flow diagrams
Responsibilities
Manage full customer lifecycle from onboarding to renewal and expansion; identify and qualify upsell/cross-sell opportunities; analyze utilization data to assess renewal risk; develop custom proposals and present QBRs/product demos; negotiate terms and renewals; build strategic account plans; convert customer needs into qualified opportunities
Seniority
Senior, hands-on IC with quota ownership
