Enterprise Customer Success Manager
Core
Lead strategic partnerships for US businesses to reduce food waste by optimizing surplus food sales and driving account growth.
Role type
Senior Enterprise Customer Success Manager (Key Account)
Builds
Strategic account plans, retention strategies, and optimized store-level food-saving operations for key partners.
Domain
Food waste reduction / Sustainability / B2B Marketplace
Required skills
Strategic account management, consultative solution selling, data analysis, stakeholder management, project management, risk forecasting, portfolio autonomy
Preferred skills
MEDDICC methodology, value-based selling, experience in food/hospitality/tech/media industries
Technologies
Salesforce, Ninja, Looker, Asana, Google Drive (Sheets, Docs, Decks)
Responsibilities
Manage full account lifecycle from onboarding to optimization, conduct Quarterly Business Reviews (QBRs), analyze store data to forecast meal savings, onboard and train new stores, lead client meetings, and advocate for client needs internally.
Seniority
Senior, hands-on IC
