Solutions Analyst – Microsoft Core Services – Senior Associate
Core
Support the introduction, operation, and ongoing improvement of PwC New Zealand's Microsoft productivity and collaboration services.
Role type
Senior Associate Solutions Analyst (Microsoft Core Services)
Builds
Microsoft productivity and collaboration services for PwC New Zealand
Domain
Professional Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT degree or related IT qualifications, strong verbal and written communication skills, process-driven organizational skills, ability to explain IT issues to business stakeholders, resilience under pressure, collaborative approach with third-party providers
Technologies
Microsoft productivity and collaboration services
Responsibilities
Act as NZ Service Manager for Microsoft core services coordinating with Global IT, maintain oversight of service performance and incidents, coordinate introduction of new Microsoft services, assess impact of Microsoft changes on business processes, support staff adoption through training and engagement, coordinate escalation and resolution of service issues, maintain service documentation and knowledge articles
Seniority
Senior Associate, hands-on IC
