Network and System Support Specialist
Core
Provide Level 1 and Level 2 technical support for network and system infrastructure to ensure optimal performance and reliability for the firm's core business functions.
Role type
Network and System Support Specialist (Level 1/2)
Builds
Network infrastructure, user connectivity, and system stability
Domain
Accounting firm internal IT services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network infrastructure monitoring and maintenance, TCP/IP/DNS/DHCP/VPN/VLAN knowledge, network device configuration (Cisco/Juniper), hardware/software troubleshooting, incident response, capacity planning, vendor SLA management
Preferred skills
CCNA certification
Technologies
Cisco, Juniper, LAN, routers, switches, wireless networks
Responsibilities
Monitor and maintain network infrastructure, assist end-users with troubleshooting, participate in network incident response, manage vendor correspondence and SLAs, ensure network security compliance
Seniority
Associate, hands-on IC