Network and System Support Specialist
Core
Level 1 and Level 2 IT Service Desk specialist providing technical assistance, troubleshooting, and maintaining network and system infrastructure to support core business functions.
Role type
Associate Network and System Support Engineer (IT Service Desk)
Builds
Reliable network and system infrastructure enabling efficient work for firm staff
Domain
Professional Services / Accounting Firm IT
Required skills
Network infrastructure monitoring and maintenance, TCP/IP/DNS/DHCP/VPN/VLAN knowledge, Network device configuration (Cisco/Juniper), End-user troubleshooting (hardware/software/connectivity), Incident response and on-call support, Capacity planning, Network security management, Vendor correspondence and SLA management
Preferred skills
CCNA certification
Technologies
Cisco, Juniper, LAN, Routers, Switches, Wireless networks
Responsibilities
Monitor and maintain network infrastructure, Assist end-users with troubleshooting, Participate in network incident response, Collaborate with IT teams to resolve complex problems, Ensure network security compliance, Manage vendor escalations and SLAs
Seniority
Associate, hands-on IC