Technical Support Engineer 2, Premier - EMEA
Core
Premier Support Engineer assisting Datadog's top-tier customers with technical questions, platform education, and issue resolution across a vast ecosystem of integrations.
Role type
Senior IC technical support engineer (SaaS)
Builds
Customer success and platform adoption for enterprise clients
Domain
Observability, monitoring, and security for AI-era infrastructure
Deliverable
client delivery
Required skills
multi-channel technical support, Linux, programming basics, infrastructure and monitoring solutions knowledge, documentation creation, client relationship management
Preferred skills
experience with 600+ integrations, premium/enterprise support background, rotating schedule availability
Technologies
Linux, Datadog platform, 600+ integrations
Responsibilities
Respond to client requests via phone, chat, and tickets; reproduce and debug issues within the Datadog integration ecosystem; build documentation and knowledge base articles; drive product conversations based on client needs; participate in routine health check meetings with Premier Customers
Seniority
Mid-level, hands-on IC
