Technical Support Engineer 1 - 2
Core
In-house product expert providing multi-channel technical support, troubleshooting, and product demos for Datadog's observability platform.
Role type
Technical Support Engineer
Builds
Customer success and platform adoption for Datadog's observability and security platform
Domain
SaaS / Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Linux basics, programming experience, open-source contribution, technical troubleshooting, product demonstration, client education
Preferred skills
Computer Science or Engineering background, bootcamp graduate, critical thinking, continuous learning
Technologies
Datadog platform, 600+ integrations, ticketing systems, live chat, screensharing tools
Responsibilities
Resolve technical support requests via ticketing, chat, and screensharing; reproduce and debug issues across 600+ integrations; lead product demos; train as a specialist in specific product areas; provide feedback to internal product teams
Seniority
Entry-level to Mid-level, hands-on IC
