Technical Support Engineering Manager, Singapore, Australia

Singapore💼 Full-time🗓 2026-06-26 → 2026-09-26

Core

Lead a team of Technical Support Engineers to deliver exceptional support experiences to Cursor users, solving complex technical challenges and building internal automations.

Role type

Manager of Technical Support Engineers

Builds

Internal support automations and optimized support processes

Domain

Developer tools / AI-enhanced coding

Deliverable

client delivery

Required skills

Team leadership and mentorship, complex technical troubleshooting, debugging, software development workflow knowledge, process improvement, stakeholder advocacy

Preferred skills

Experience in SaaS or developer-focused companies, familiarity with IDEs and LLMs

Responsibilities

Lead, mentor, and grow a team of Technical Support Engineers; Serve as escalation point for complex customer issues; Set and monitor team goals and metrics; Partner with Product and Engineering to influence roadmap; Drive operational excellence through workflow improvements; Champion documentation and knowledge sharing

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About Cursor

Cursor is the AI code editor used by software engineers across the defense industrial base and the national security community. We're now building a dedicated motion into the Combatant Commands (COCOMs) and Special Operations Forces (SOF) ecosystem — communities that move fast, demand mission-ready tools, and have the acquisition authority to act on them.