Customer Service Agent (f/m/d)
On-site
Core
First point of contact for customers via email, contact form, and phone, focusing on written communication to resolve product, delivery, and return issues.
Role type
Customer Service Agent (E-commerce)
Builds
Plantura customer experience and smooth shopping journey
Domain
E-commerce / Gardening
Deliverable
client delivery
Required skills
Written communication, Customer contact experience, Problem resolution, Reliability, Attention to detail
Preferred skills
Passion for sustainability, English proficiency
Technologies
Zendesk
Responsibilities
Answering customer inquiries via email, contact form, and phone; Processing returns and delivery issues; Maintaining high customer satisfaction
Seniority
Individual Contributor