Mid Market Customer Activation Manager | Bill Pay Specialist
Core
Own the activation and expansion of existing Mid-Market customers using Ramp's Bill Pay and Procurement products to drive AP automation adoption.
Role type
Mid-market customer success manager (AP automation)
Builds
Ramp's Bill Pay and Procurement tools for mid-market companies
Domain
B2B Fintech / Accounts Payable Automation
Deliverable
client delivery
Required skills
Customer success, account management, implementations, technical consulting, product operations, AP/Accounting implementation, ERP/AP modules, product feedback, quota performance
Preferred skills
AI tools proficiency, problem-solving, adaptability
Technologies
NetSuite, QuickBooks, Xero, Sage, SFDC
Responsibilities
Become an expert in Ramp's Bill Pay and Procurement capabilities; Own a book of ~100 Mid-Market expansion opportunities; Work with customers to understand AP workflows and pain points; Develop account strategies to drive product adoption; Identify workarounds and resolve blockers independently; Provide constructive feedback to peers and improve team processes
Seniority
Mid-level, hands-on IC