Account Resolution Specialist II
Core
Resolve financial distress for customers by evaluating situations, negotiating loan workouts, and managing reinstatement or extension processes to prevent loss.
Role type
Account Resolution Specialist
Builds
Loan servicing and workout remedy plans
Domain
Auto finance / Installment loans
Required skills
Financial services experience, Negotiation, Loan servicing, Compliance with federal/state laws, Data entry (Word/Excel/Google Suite), Web-based system proficiency
Preferred skills
Auto finance experience, Collection experience, Bi-lingual English/Spanish
Responsibilities
Work directly with financially distressed customers, Evaluate customer situations against possible remedies, Negotiate with customers to keep loans active, Process and follow up on workout remedy plans, Meet monthly productivity and quality goals, Comply with regulatory laws
Seniority
Mid-level, hands-on IC