ETIC, Service Designer - Manager
Core
Lead end-to-end service design and transformation initiatives to deliver exceptional customer experiences and measurable business value.
Role type
Manager, Service Design
Builds
End-to-end services and transformation roadmaps
Domain
Technology / Advisory
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service Design, Systems Thinking, Customer Journey Mapping, Service Blueprinting, Experience Design, Agile Methodology, Stakeholder Engagement, Data-driven Decision Making, Leadership, Team Development
Preferred skills
Consulting experience, Large-scale digital transformation, Service strategy, Operating models, Business design, Multi-industry exposure
Technologies
None stated
Responsibilities
Lead end-to-end service design initiatives from discovery to delivery; Define service strategies aligning with customer needs and business objectives; Conduct service assessments to identify gaps and opportunities; Develop service blueprints, journey maps, and operating models; Design and optimize user journeys; Collaborate with cross-functional teams; Facilitate workshops and co-creation sessions; Define and track service performance metrics; Mentor junior service designers
Seniority
Manager, hands-on leadership
