Lead Service Designer
Core
Shape the strategic direction of service design across the business, aligning cross-functional teams to deliver innovative, scalable, and impactful solutions for government and public sector clients.
Role type
Lead Service Designer (Strategic)
Builds
Unified service ecosystems and enterprise transformation initiatives for public sector clients
Domain
Public sector / Government services
Deliverable
product features
Required skills
Advanced user research methodologies, Service blueprinting, Journey mapping, Strategic facilitation, Prototyping, Public sector collaboration
Preferred skills
Mentoring research teams, Leading inclusive workshops, Influencing senior stakeholders
Responsibilities
Direct large-scale research efforts, Develop service-wide journey maps and personas, Drive creation of high-level service blueprints, Facilitate workshops with senior stakeholders, Oversee prototyping of service components, Collaborate with government clients to transform public service delivery
Seniority
Senior, hands-on IC with strategic leadership
