Business Operations Specialist (Live Operations - Philippines)
Core
Monitor daily live operations for a light industrial staffing marketplace, ensuring shifts are executed flawlessly and workers are supported before, during, and after shifts.
Role type
Business Operations Specialist (Live Operations)
Builds
A marketplace connecting light industrial businesses with reliable talent
Domain
Staffing / Light Industrial Labor
Deliverable
client delivery
Required skills
shift monitoring, real-time troubleshooting, customer management, process improvement, internal system mastery, user support, worker vetting support, SOP creation
Preferred skills
fast-paced environment adaptability, ownership mentality, multitasking under pressure, strong work ethic
Technologies
Traba app, internal operational systems
Responsibilities
Monitor daily operations live and troubleshoot in real-time; Coordinate with Territory Operations Manager to shape daily operations; Ensure positive experience for workers; Resolve support issues for workers; Communicate with and manage workers to meet client staffing requirements; Ensure accurate clock-in/clock-out times; Identify opportunities to improve processes and tooling; Support worker-vetting initiatives; Build and improve standard operating procedures; Help workers use the Traba app and handle complex user-facing issues