Technicien(ne) Support N1 et N2 - Roanne
Core
Provide Level 1 and 2 technical support remotely to end users for workstations, business applications, telephony equipment, and IT systems.
Role type
Support technician (L1/L2)
Builds
IT support services for end users
Domain
IT Infrastructure & Telephony
Deliverable
client delivery
Required skills
Windows environments, business applications, office tools, telephony solutions, written communication
Preferred skills
English
Responsibilities
Handle user requests for workstations, software, and telephony; diagnose and resolve technical incidents; ensure service continuity and SLA compliance; escalate complex incidents; contribute to service improvement by reporting recurring anomalies.