Team Manager | Ed Tech | Temporary | 6 Months
Core
Manage a remote team of brand ambassadors handling complex interactions with high-net-worth stakeholders, school leadership, and families for an Educational Technology program.
Role type
Temporary Team Manager (6 Months+)
Builds
High-touch customer service interactions and donor relations for K-12 public/private schools and families
Domain
Educational Technology / Non-profit fundraising
Required skills
Remote team leadership, Relationship Management, Emotional Intelligence, Critical Thinking, Multitasking, Tech-Acumen, Attention to Detail, Collaboration with Workforce Management (WFM)
Preferred skills
BPO/contact center experience, Educational Technology industry experience, High-end donation/contribution handling, Managing teams handling donor inquiries
Technologies
Multiple communication platforms, WFM systems
Responsibilities
Coach agents on high-touch communication and problem-solving, Monitor remote performance metrics and adherence, Partner with WFM to manage attendance and shrinkage targets, Resolve complex issues for stakeholders and families
Seniority
Manager, hands-on IC
