Solution Architect
Core
Design and validate ServiceNow solutions (SecOps, TechOps, AI Control Tower, HRSD, S2P) to meet customer business and industry requirements, translating enterprise direction into workable designs.
Role type
Senior Solution Architect (ServiceNow)
Builds
Enterprise ServiceNow solutions, integration designs, reference architectures, and proof-of-value engagements.
Domain
IT Service Management (ITSM), Enterprise Architecture, AI/ML, Cloud, FSI/Telco/Public Sector
Required skills
ServiceNow platform expertise, solution design, integration architecture, API patterns, industry business process knowledge, technical discovery, requirements translation, proof-of-value delivery, executive presentation, competitive positioning
Preferred skills
AI integration experience, cloud credentials, pre-sales background, Asia market experience
Technologies
ServiceNow, ERP, Cloud platforms, Third-party AI tools