Senior Advisory Solution Consultant - CRM & Industry Workflows (Technology & Managed Services)
Core
Lead CRM pursuits and shape transformation strategies for technology companies (software, hardware, cloud) using ServiceNow's platform, focusing on customer service, field service, and support workflows.
Role type
Senior Advisory Solution Consultant (Pre-Sales)
Builds
Demonstrations, lightweight POCs, integrations, and solution frameworks combining ServiceNow with partner technologies and AI agents.
Domain
Technology sector (SaaS, hyperscalers, hardware, MSPs) + CRM & Industry Workflows
Required skills
Pre-sales solution consulting, AI integration in workflows, ServiceNow (CSM, FSM, Sales/Order Management) or equivalent (Salesforce/Dynamics/Zendesk), technical foundation (APIs, front/back-ends), complex pursuit leadership, executive engagement, mentoring
Preferred skills
Software/hyperscaler/MSP background, ServiceNow certifications, contact centre/field service/CRM transformation experience, thought leadership
Technologies
ServiceNow, Salesforce, Dynamics, Zendesk, AI agents, automation tools
Responsibilities
Lead CRM pursuits from discovery to technical win, design and deliver demos/POCs, build solution frameworks and reference architectures, influence account strategy with C-level executives, mentor Solution Consultants, set up delivery success with partners
Seniority
Senior, hands-on IC with mentorship responsibilities
