Consultant AI & Service Transformation - ServiceNow (m/w/d)
Core
Consulting role transforming ServiceNow platforms into AI-driven, agentic customer and employee service frontdoors.
Role type
Senior IC consultant (ServiceNow & AI transformation)
Builds
AI-powered service orchestration platforms and agent-based frontdoor solutions
Domain
IT Service Management (ITSM) & Generative AI
Deliverable
production ML models
Required skills
ServiceNow platform expertise, Generative AI & Agentic AI concepts, Business-Technology translation, End-to-End service design, Change management, Stakeholder management
Preferred skills
Workday, SAP, Salesforce, ITIL, Project Management
Technologies
ServiceNow, EmployeeWorks (Moveworks), GenAI frameworks
Responsibilities
Advise leadership on GenAI use cases for service landscapes, design agentic frontdoor solutions, translate business requirements into technical solutions, establish prerequisites for AI-based services, collaborate with architects and developers
Seniority
Senior, hands-on IC