Team Lead, Order Management
Core
Lead and supervise the Order Management team to manage customer information, contract pricing, and orders from setup to invoicing in Oracle/SLIM, ensuring revenue accuracy and compliance.
Role type
Team Lead, Order Management
Builds
Order Management processes (Opening/SLIM Invoicing/BOSS Invoicing/Distribution) and WCS projects
Domain
Supply Chain / Order Management / Financial Operations
Required skills
Oracle/SLIM expertise, WCS project leadership, team supervision, process auditing, performance tracking, end-user support, cross-department liaison, coaching
Preferred skills
None stated
Technologies
Oracle, SLIM, WCS, BOSS OTC, SharePoint, SIR, Orderboard
Responsibilities
Oversee Order Management staff to ensure timely and accurate processing; Ensure quality output through training, auditing, and process improvement; Initiate and lead WCS projects; Track production targets and provide daily performance feedback; Assist in invoice review and approvals; Provide end-user support for specific modules; Liaise with Contracts Dept and KAMs to resolve rate/invoice inquiries; Provide coverage for various Order Management functions; Coach and mentor less experienced team members.
Seniority
Mid-level, hands-on IC with leadership duties