Principal Product Success Manager
Core
Lead strategic adoption and innovation for ServiceNow HRSD products, acting as a primary escalation point and driving value realization for enterprise customers.
Role type
Principal Product Success Manager (HRSD)
Builds
ServiceNow HRSD suite implementations and AI-powered capabilities for large organizations
Domain
Enterprise HR Technology / SaaS
Required skills
ServiceNow platform expertise, HRSD product line implementation, AI integration strategy, complex account management, roadmap influence, global stakeholder alignment
Preferred skills
ServiceNow Certified System Administrator, CTA, deep HR industry domain knowledge, Agile methodologies
Technologies
ServiceNow, AI-powered tools
Responsibilities
Lead strategic customer engagements for complex HRSD situations, develop innovative implementation strategies to reduce time-to-value, serve as primary escalation point for critical issues, partner with Product Management to influence roadmap, act as chief evangelist for HRSD ecosystem, develop strategies for at-risk account recovery, lead early adoption pilots for new product releases, ideate AI-led strategies to reduce customer Time To Value