Support Consultant
Core
Provide domain and application support for NEC's Health Registry services, acting as the key point of contact for Registries as a Service (RaaS) product implementation and customer service.
Role type
Support Consultant (Service Desk & Implementation)
Builds
Registries as a Service (RaaS) products for health and public sector clients
Domain
Health technology / Public sector services
Deliverable
client delivery
Required skills
Troubleshooting, incident management, system administration, user acceptance testing, documentation, stakeholder liaison, service improvement planning
Preferred skills
Automation, application enhancements, process optimization
Technologies
Microsoft Office (Word, Excel, PowerPoint), Incident Management systems
Responsibilities
Own service requests from assignment to closure; resolve issues via investigation and analysis; liaise with internal teams and external customers; manage system administration tasks; drive service improvements and automation; participate in user acceptance testing; create and maintain learning resources.
Seniority
Individual Contributor, mid-level