Senior Technical Consultant – Tech Workflows, Platform, Data & AI
Core
Lead the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes in Technology Workflows, Platform, Data & AI.
Role type
Senior Technical Consultant (ServiceNow Platform & AI)
Builds
Scalable, best-practice ServiceNow solutions and automation workflows for enterprise IT service, infrastructure, and operations management.
Domain
IT Service Management, Infrastructure & Operations, Data Management, AI Integration
Deliverable
production ML models | product features
Required skills
ServiceNow configuration and development, ITSM/ITOM/ITAM domain expertise, API design and integration patterns, JavaScript (AngularJS/React), data management and database design, process re-engineering, solution architecture, stakeholder engagement, Agile delivery, web technologies (HTTP, REST, SOAP, XML), automation scripting (PowerShell, Python)
Preferred skills
ITIL-aligned implementation experience, cloud platform knowledge (AWS, Azure, VMware, Google), infrastructure administration (Windows Domain, Unix), troubleshooting IP protocols and connectivity, automation tools (Puppet, Chef, Ansible), micro-service architectures
Technologies
ServiceNow (ITSM, ITOM, ITAM, NowAssist/Otto, App Engine, Flow Designer, UI Builder, Service Portal), JavaScript, AngularJS, React, AWS, Azure, VMware, Google Cloud, SCOM, SolarWinds, Netcool, Puppet, Chef, Ansible, PowerShell, Python
Responsibilities
Manage technical delivery streams across cross-functional teams, facilitate process optimization workshops, architect scalable solutions, create user stories and solution design documents, configure automation workflows, support pre-sales scoping, mentor colleagues on technical excellence
Seniority
Senior, hands-on IC with leadership responsibilities