Membership Engagement Manager
Core
Deliver exceptional member experience, operations, and community programming for a coworking space, focusing on onboarding, retention, and engagement.
Role type
Membership Engagement Manager (Coworking Operations)
Builds
Member experience, community events, and operational processes for a coworking space
Domain
Coworking / Hospitality
Deliverable
product features
Required skills
Member onboarding and induction, move-in/out coordination, member relations and retention, event planning and execution, member portal management, administrative processing, payment collection, operational compliance
Preferred skills
Tech-savviness, adaptability, hospitality mindset, detail orientation, clear communication
Technologies
Microsoft Office, booking platforms, member portal systems
Responsibilities
Welcome new members and deliver induction; coordinate move-ins, desk swaps, and move-outs; handle member enquiries and resolve concerns; monitor engagement and re-engage at-risk members; execute events and programming; manage member portal content and communications; maintain membership records and operational SOPs; provide host stand coverage
Seniority
Mid-level, hands-on IC
