Customer Service Officer
Core
Front office receptionist supporting appointment scheduling, patient/consultant greeting, and administrative tasks for a medical/health service.
Role type
Front office receptionist / Customer Service Officer
Builds
Appointment schedules and service delivery coordination
Domain
Medical / Health services
Required skills
Scheduling coordination, Customer service, Administrative management, Microsoft Office suite, Problem solving, Relationship building, Verbal and written communication, Emotional intelligence, Attention to detail, Prioritization
Preferred skills
None stated
Technologies
Custom software program, Microsoft suite
Responsibilities
Meeting and greeting patients and consultants, Supporting day-to-day delivery of appointments, Responding to scheduling and booking queries via phone and online systems, Utilizing custom software to support service delivery, Providing general office management support, Assisting with invoicing and file preparation
Seniority
Mid-level, hands-on IC